Privacy Policy

Please note that the last update was performed on September 16th, 2024.

At Parcelz (“Parcelz”, “we”, “us” or “our”), we are committed to protecting the privacy and security of your information accordingly with the personal information protection and electronic documents act (PIPEDA) of canada. The purpose of this Privacy Policy (“Policy”) is to inform you of Parcelz's practices relating to the collection, use and disclosure of Personal Information that we may receive in association with our Customers’ use of our shipping and related products and services, our Customers’ access to or use of our websites, or other interactions our Customers may have with us.

This Policy is incorporated into, and is subject to, our Terms and Conditions. Capitalized terms used but not defined in this Policy have the meaning ascribed in our Terms and Conditions.

By accessing or using the Site and the Services, communicating with us or agreeing to receive communications from us, you accept the terms and conditions of this Policy.

Meaning of “Customer” and “Personal Information”

For the purposes of this Policy,

“Customer” refers to anyone who uses Parcelz’s products and services, whether as the shipper, receiver, arranger of the shipment or otherwise, anyone who uses Parcelz’s websites, and anyone who has opted to receive email communications about Parcelz’s products and services, special offers, promotions and service tips; and

“Personal Information” means any information relating to an identified or identifiable natural person. Please note that the term “personal data” used in the personal information protection and electronic documents act (PIPEDA) of canada.
What Personal Information do we collect?

When you access or use the Site and Services (including when ordering or registering on our Site or Services), you may provide and we may collect Personal Information. Personal Information includes (but is not limited to) the following categories of information: name, username, password, email address, mailing address, phone number, credit card information or other details to help you complete an order. Personal Information also includes other information, such as preferences, when any such information is linked to information that identifies a specific individual. If you choose to withhold any Personal Information requested by us, it may not be possible for you to gain access to certain parts of the Site or the Services.

The legal bases for our processing of Personal Information are primarily that the processing is necessary for providing the Site and Services and that the processing is carried out in our legitimate interests, which are further explained in the “How do we use your Personal Information” section. We may also process Personal Information upon your consent, asking for it as appropriate.
When do we collect information?

We collect information when you register on our site, place an order or fill out a form.
How do we use your Personal Information?

We use the information that we collect in a variety of ways in providing the Site and Services and operating our business, including:
- Process your transactions quickly.
- Provide our customers with the transportation and information services necessary to make shipping convenient and bill our customers exactly for the products and services we provide to them;
- Providing our customers with timely, reliable products and services, including pickup and delivery of shipments, performance of logistics services, and email communication with our customers regarding the status of their shipments;
- Inform our customers of the products and services we provide to them, the authentication of their identity and the production of detailed invoices which help them verify the charges they are being charged. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) GDPR;
- Establish, maintain and develop relationships with our customers, including managing their accounts with Parcelz;
- Anticipate and resolve problems related to your service;
- Develop, promote and manage our products and services, including conducting market research and communicating new products and services, special offers, promotions and service advice. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) GDPR; And
- Assist law enforcement agencies, collect debts owed to Parcelz, protect Parcelz's business interests (including enforcing Parcelz's terms of service), and generally satisfy the requirements of law.
We expressly acknowledge that we will not use your personal information for any other purpose without your consent. Additionally, we only collect personal information to the extent necessary for the purposes mentioned above.
With whom do we share your Personal Information?

In certain circumstances, in order to perform the Site and Services, we may disclose certain information that we collect from you:
- within our family of companies, including parents, corporate, affiliates, subsidiaries, business units and other companies that share common ownership;
- with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Information as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information;
- with law enforcement and governmental entities when required by law. For greater clarity, we may disclose Personal Information or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies; and
- to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of your Personal Information commits to a privacy policy that has terms substantially consistent with this Policy.
When we disclose your Personal Information to third parties, we take reasonable measures to ensure that the rules set forth in this Policy are complied with and these third parties provide sufficient guarantees to implement appropriate technical and organisational measures.

We may finally make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding your interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Services.
How do we protect your Personal Information?

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate physical, technical and administrative safeguards to protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions with credit cards are processed through a gateway provider and are not stored or processed on our servers.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Site or Services, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe your Personal Information has been compromised, please contact us as set forth in the “Contact Us” section. If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage third party service providers. By accessing or using the Site or Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your Personal Information will at all times continue to be governed by this Policy and, if applicable, we will comply with the GDPR requirements providing adequate protection for the transfer of Personal Information from the EU/EEA to third country.
How long do we keep your Personal Information?

We will only keep Personal Information for as long as reasonably necessary to fulfil the relevant purposes set out in this Policy and in order to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which Personal Information will be kept, please contact us as set forth in the “Contact Us” section. Please note however that we do not store Customer credit card information in any form.
What rights do you have regarding your Personal Information?

Under certain circumstances and in accordance with the GDPR or other applicable data protection laws, an individual as the following rights:
- Access: entitled to ask if we are processing information and, if we are, request access to Personal Information. This enables to receive a copy of the Personal Information we hold and certain other information about it;
- Correction: entitled to request that any incomplete or inaccurate Personal Information we hold is corrected;
- Erasure: entitled to ask us to delete or remove Personal Information in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the Personal Information is required for compliance with law or in connection with claims;
- Restriction: entitled to ask us to suspend the processing of certain of Personal Information, for example to establish its accuracy or the reason for processing it;
- Transfer: request the transfer certain of certain Personal Information to another party;
- Objection: one may challenge when we are processing Personal Information based on a legitimate interests (or those of a third party) or for direct marketing purposes. However, we may be entitled to continue processing information;
- Automated decisions: contest any automated decision made where this has a legal or similar significant effect and ask for it to be reconsidered.
- Consent: where we are processing Personal Information with consent, withdrawal of consent.
Also have a right to lodge a complaint with a data protection supervisory authority, in particular in the country/province/state where you are habitually resident where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us as set forth in the “Contact Us” section.
We use cookies for

When you access or use the Site and Services, we may automatically record certain information from your device by using various types of technology, including cookies, “clear gifs” or “web beacons.” This automatically collected information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Site and Services, the pages or other content you view or interact with on the Site and Services, and the dates and times of the visit, access, or use of the Site and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you open, click on, or forward a message. You may limit the automatic collection of certain information by our Site and Services, for instance by disabling the cookies using your browser options. Please be aware that by doing so it may prevent you from using specific features on our Site and Services. We use automatically collected information and other information collected on the Site and Services through cookies and similar technologies to: (i) personalize our Site and Services, such as remembering your information so that you will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Site and Services as well as third party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Site and Services.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt-out of certain uses or disclosures of your information. If you inform us of your preference via GPC, we will treat that signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device and, if we are able to associate the device sending the signal to a Shopify account, we will apply this request to the account as well. To learn more about Global Privacy Control (GPC), you can visit https://globalprivacycontrol.org/. Besides Global Privacy Control, we do not recognize other Do No Track signals that may be sent from your web browser or device.
Communication with Third-parties

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information unless we provide users with prior notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing our users, provided that those parties agree to keep this information confidential. We may also release information when release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety.

However, non-identifiable personal information may be provided to other parties for marketing, advertising or other purposes.
Third-party services

Sometimes, at our discretion, we may include or offer third-party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

The Parcelz website is intended for persons 16 years of age and older. Parcelz does not knowingly collect any personal information from children under 16 years of age. Children under the age of 16 should not use the Parcelz website to provide personal information. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information from our files as soon as possible.
Children’s privacy

The Site and Services are not directed to children under the age of 16, and we do not knowingly collect Personal Information from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access the Site and Services at any time or in any manner. If we learn that Personal Information has been collected on the Site or Services from persons under 16 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has provided Personal Information, then you may alert us as set forth in the “Contact Us” section and request that we delete that child’s Personal Information from our systems.
Changes to this Policy

We reserve the right to modify this Policy at any time without notice. The Policy posted at any time or from time to time via the Site or Services shall be deemed to be the Policy then in effect.
Contacting Us

Please send any comment, question or complaint regarding our Policy, your Personal Information or any request to exercise your rights under applicable data protection laws by email or mail to our Privacy Officer using the following contact information:
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            Privacy Compliance Officer
            Parcelz
            210-7236 Waverly
            Montreal, Quebec H2R 0C2
            Canada
            support@parcelz.com
        
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